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What Are People Saying About Your Company’s Restroom?

Maintaining Your Company’s Restroom.

It’s everyone’s business.

Let’s say your family is expecting company. You’ve probably cleaned the living room and kitchen. Maybe you’ve even asked the kids to tidy their bedrooms. But there’s no doubt you spent a lot of time scrubbing the bathroom—from floor-to-nearly-ceiling. After all, the state of your bathroom leaves a lasting impression on your guests and, like it or not, says a lot about you as a person.

But many business owners don’t pay attention to their company’s restrooms. They fuss over the reception area, the office layout, and the artwork on the walls. But the restroom doesn’t hit their radar unless, well, unless they’re in it.

Here’s the thing: The state of your corporate bathroom leaves a lasting impression on your customers and says a lot about you as a company.

The Problem

Had a bad experience in a public restroom? You’re not alone. According to this year’s Healthy Hand Washing
Survey, conducted by Bradley Corporation, almost 70% of Americans say they’ve had “a particularly unpleasant experience in a public restroom due to the condition of the facilities.” Oft cited complaints included clogged toilets, bad ventilation, dirty and/or old appearance, and partition doors that don’t latch. The survey also confirmed what most of us already know: Consumers equate dirty restrooms with poor management.

The Solution

The good news is that better restrooms don’t have to be pipe dreams. A pleasant corporate restroom experience doesn’t have to be a luxury experience, and it doesn’t need to cost tens of thousands of dollars. In many cases, a good restroom experience comes down to simple things, like cleaning floors and surfaces, emptying wastebaskets, making sure hardware and fixtures are functioning, and restocking supplies on a daily basis. Adding small, inexpensive convenience features, such as full-length mirrors, hooks and shelves can also make a big difference.

Ty Woodard, who heads up The Anderson Group’s housekeeping department, says that continual maintenance of commercial restrooms isn’t just important for building aesthetics, but also for the health and wellbeing of tenants and their visitors.

“A routine restroom maintenance schedule is not just about germs, something we certainly try hard to eliminate as much as is possible, but keeping restrooms in good shape is also important to ensure that people don’t slip or get hurt in other ways,” Woodard says. “Well-maintained restrooms show that we care about our tenants and have the added benefit of helping make their businesses look as professional as possible.”

The Next Step

If your company owns the building and has authority to make changes to it, consider ramping up the quality of your restrooms. It will be well worth the investment. Don’t own your own building? Talk to your landlord or your building’s property management company about your concerns and wish list. Good landlords don’t let bad bathrooms happen to their tenants—or their tenants’ customers.

company's restroom
Infographic: Bradley Corporation
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